Cancellation policy
10. Right of withdrawal
10.1 Without prejudice to of the Customer’s rights under art. 9, the Customer shall be entitled to withdraw from the contract concluded between the Seller and the Customer without giving any reason within 14 days from the day on which he/she or a third party indicated by him/her (other than the carrier or the courier) receives the last of the Product(s) purchased.
Should the Customer decide to return the products invoking his/her right of withdrawal, he/she shall notify the Seller within the time period specified under art. 10.1, using the cancellation form available here (link to the PDF Form) sending the filled-in form via e-mail to support_it@salewa.com or through the procedure specifically indicated by Customer Care or by presenting any other clear declaration of his/her decision to withdraw from the contract.
10.2 The burden of proof regarding the exercise of the right of withdrawal, as set forth in this article, shall rest with the Customer. To meet the deadline set forth under art. 10.1, it is sufficient that the communication of withdrawal is sent before the cancellation period has expired.
10.3 If the Customer exercises his/her right to withdrawal, he/she shall return the Product(s) to the Seller at the following: Oberalp Spa, via Waltraud Gebert Deeg 4, 39100 Bolzano, Italia. The Customer shall bear all expenses for returning the Product(s) to the seller, unless otherwise agreed between Customer and Seller. The Product(s) shall be sent to the Seller within 14 days from the day on which the Customer communicates the withdrawal from the contract to the Seller.
10.4 The Seller shall reimburse, in case of withdrawal from the contract, the Retail Price received for the Product(s) purchased and the delivery costs for the least expensive delivery type offered by the Seller within 14 days from the day on which the Seller has received the communication of withdrawal from of the contract. For the reimbursement, the Seller shall use the same method of payment used for the purchase, unless otherwise agreed with the Customer. The reimbursement does not entail any fees at the expense of the Customer. The Seller may not proceed with the reimbursement unless the Seller receives the Product(s) back or receives evidence from the Customer that the Product(s) have been sent back, whichever is the earliest.
10.5 In order to have the right to a full refund, the Product(s) must be returned intact in their original packaging. The Customer is only entitled to use the Product(s) to the extent necessary to check whether the Product(s) comply with their description and function as expected. The Customer is liable for any loss of value of the Product(s) due to the use of the Product(s) by the Customer which exceeds the legitimate use as described under this clause. In such a case, the Seller is entitled to make a proportionate deduction of the refundable amount, which takes into account the loss of value as described above.
10.6 The Customer’s right to withdraw from the contract shall not apply to contracts regarding the purchase of Product(s) which are made to measure or clearly personalized or which by their nature cannot be returned without risk of rapid deterioration or alteration.